Our Mission

In an era where hospitality communications have languished in stagnation for decades, Hotel Genie emerges as a transformative force. Recognizing the industry's resistance to investing in communication systems, we defy the status quo by introducing innovative solutions that transcend mere cosmetic changes. Unlike fleeting updates, our advancements redefine the landscape, creating meaningful impact that drive substantial change.

The advent of cell phones disrupted the once-lucrative revenue stream generated by in-room phone calls. At Hotel Genie, we acknowledge this paradigm shift and aim to reshape the narrative. We don't just offer a fresh coat of paint; we introduce groundbreaking technologies that not only enhance guest experiences but also position communications as a strategic asset, capable of contributing to the bottom line.

Our commitment is to break free from the constraints of outdated models and propel hospitality communications into an era of innovation. Hotel Genie is dedicated to revitalizing this essential aspect of the industry, making it a source of value creation rather than a financial burden.

Meet the team

Under Russ Goeckner’s (CEO) guidance, Hotel Genie thrives as an industry leader setting new standards for innovation and efficiency. His entrepreneurial vision has propelled the company to the forefront of the hospitality landscape, where Hotel Genie's solutions have become synonymous with excellence.

Russ's commitment to progress is evident in the continuous evolution of Hotel Genie's offerings. The company, under his stewardship, remains at the forefront of technological advancements, consistently introducing groundbreaking solutions that address the ever-changing needs of the hospitality sector. Russ's strategic approach ensures that Hotel Genie not only meets industry standards but surpasses them, providing unparalleled value to its clientele.

Russ Goeckner's impact extends to fostering a culture of excellence within his team. His leadership style encourages innovation, collaboration, and a customer-centric mindset. This approach translates into the development of solutions that not only exceed the technical requirements of the industry but also align seamlessly with the goals and aspirations of Hotel Genie's diverse clientele.

Russ's influence is not limited to the boardroom; he actively engages with the broader industry, contributing to discussions on the future of hospitality technology. His insights and experiences are sought after, reflecting his status as a thought leader in the field. Russ Goeckner's legacy as a driving force behind Hotel Genie's success showcases a remarkable blend of visionary leadership, technological expertise, and a relentless pursuit of excellence in the ever-evolving realm of hospitality solutions.

Johnny Ritzer, CIO, is a seasoned technology leader responsible for overseeing the strategic direction and management of the information technology landscape within the organization.

Having accumulated extensive experience in various aspects of information technology, Johnny brings a wealth of knowledge in areas such as IT governance, cybersecurity, digital transformation, and enterprise architecture. Johnny’s strategic vision enables Hotel Genie to drive innovation, enhance operational efficiency, and ensure the organization remains at the forefront of technological advancements.

Johnny is a strategic thinker, a problem solver, and a driving force behind the organization's technological evolution. His commitment to staying abreast of industry trends and leveraging technology for strategic advantages is a crucial leader in the digital transformation journey of the company.

Julian Emanuel, Director of Sales & Marketing, brings his expertise in hospitalty, having built his career for many years. Julian became a GM and operator for two properties in NYC. His true passion though lies in connecting with clients and finding solutions that help all players. Skilled in strategic marketing, branding, revenue management, operations, finance, food & beverage, and event operations he brings a wealth of operator experience to his clients. An active member of the hospitality industry he currently serves on the NY board for HSMAI and was awarded the President's Award for outstanding achievement in hospitality.