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Self-service technology for hotels & casinos

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HotelGenie

Solutions ▾

Guest experienceGuest Room PhoneThe room line on any device, no appGuest Mobile AppBranded app from a QR code or linkIn-Room TabletsBedside phone, compendium and menuAlexa In-Room VoiceVoice and touch in every roomGuest MessagingTwo-way SMS and in-app chat Phones & operationsCloud PBXExtensions, call routing, number portingOperator ConsoleEvery room and every call on one screeneSIM Business LinesA hotel line on your team's own phoneAI ConciergeRequests routed and tracked to doneHousekeeping & MaintenanceTickets straight to staff mobilesFood & BeverageRoom service from any device Safety & revenueE911 / NG911Kari's Law-ready, room-level locationEmergency AlertsReach your team in secondsGuest MarketingTurn screens into revenueIntegrations & APIPMS, POS, locks, AI and more

Industries ▾

Hotels & ResortsReplace the PBX, keep the serviceCasinosBuilt for multi-tower resortsSenior LivingSimple for residents, faster for staff

Resources ▾

Watch the videoSee HotelGenie in actionKari's Law for hotelsWhat every GM needs to knowPhone system cost per roomWhat drives the pricePBX replacement checklistPlan your switch step by step

About

Contact

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Room PhoneCloud PBXeSIM LinesAlexaGuest AppE911AI ConciergeMessagingHotelsCasinosSenior LivingIntegrationsAboutContact

Cloud voice & guest communications

Every guest request, one tap away.

HotelGenie puts the room phone, guest messaging, room service and E911 on the devices your guests already carry — and runs your whole property phone system in the cloud. No app to download. Lower telecom costs. Faster service.

Request a demo Watch it in action ▶
HotelGenie on a laptop, room phone, in-room tablet and guest mobile ☎Incoming call · Room 1030Guest: J. Rivera · via Front Desk ✓Extra towels — Room 412Sent to Housekeeping · just now !911 call · Room 1104, South TowerSecurity & front desk alerted

Trusted in hotels and casinos, including

Circa Resort & CasinoLas Vegas·Amazon Alexapartner·Kari's Lawready E911·Cloud-builtsurvivable on premise

One platform, every touchpoint

Everything guests reach for, on the devices they already carry

Room phone, voice, messaging and safety, all running on one cloud platform your team manages from one place.

HotelGenie room phone running on an in-room tablet

Room phone

The room line on any device. No app.

Guests call the front desk, room service or the concierge from their own mobile or a bedside tablet.

Alexa in-room

Voice and touch in every room

911

E911 that knows the room

Kari's Law-ready dialing with room-level location and instant staff alerts.

 Two-way hotel guest messaging conversation

Messaging

Two-way SMS and in-app chat

PBX

Retire the phone closet

Cloud PBX with an operator console, eSIM business lines and number porting.

How it works

From QR code to request done, in three taps

01

Guest scans or taps

A QR code in the room, a link at check-in or the bedside tablet opens your branded HotelGenie experience. No download.

02

They call, ask or order

Guests call the front desk, message staff, order room service or ask the AI concierge in plain words.

03

Your team closes the loop

Calls ring the right extension and requests land on staff mobiles as tickets, tracked until they're done.

New · The HotelGenie app

Your hotel, right on the guest's home screen

The new HotelGenie app puts your property one tap away for the whole stay: the front desk, room service, housekeeping and messages, branded for your hotel.

  • One tap to call the front desk
  • Order room service and request housekeeping
  • Messages and offers from your property
 See the guest app →
11:36●●●● ▲ ▮
HotelGenie app icon
HotelGenieRoom 1030 · Welcome back
☎Front desk🍽Room service🧹Housekeeping💬Message
☀Weather🗺Maps📷Camera🎵Music📅CalendarHGHotelGenie📝Notes⏰Clock 📞💬🌐✉
HGHotelGenie · nowWelcome! Room 1030 is ready. Tap to call the front desk or order room service.

Platform tour

See what changes on day one

Your whole phone system, in the cloud

Room extensions, auto attendants, queues and voicemail without the phone closet. Keep your numbers, add eSIM business lines for staff and run the front desk from an operator console.

  • Operator console with a live room board
  • Number porting and eSIM business lines
  • Works with your existing SIP or analog handsets
 Explore Cloud PBX →
Operator console · Tower A1030Occupied1031Vacant1032On call1033Occupied1034Do not disturb1035Vacant

Built for your property

One platform, three kinds of home away from home

🏨

Hotels & resorts

Replace the PBX with cloud voice, put the room phone on guest mobiles, and add messaging, E911 and request routing.

Explore hotels →

🎰

Casino resorts

Cloud voice across towers, guest texting, E911 with tower and room location, plus dining and show promotions.

Explore casinos →

🏡

Senior living

Simple resident room phones, E911 with apartment location, announcements and requests routed to staff mobiles.

Explore senior living →
HotelGenie and Alexa at Circa Resort & Casino, Las Vegas

Customer spotlight

Trusted at Circa Resort & Casino, Las Vegas

Circa Resort & Casino in downtown Las Vegas is a HotelGenie customer. See how the same platform can work for your property, from the room phone to E911.

Request a demo

Free phone bill review

Still paying for a phone closet?

Send us your current phone and PBX bill. We'll show you what moving to the cloud could save, with no obligation.

Get my free review → ☎ (702) 820-1400

Integrations

Plays well with the systems you already run

Connect your PMS, POS, door locks, ticketing and AI assistants, or build on the open API.

See all integrations →
PMSOPERACloudbedsInfor HMSAgilysys StayStayntouchMaestroPOSSimphonyInfoGenesisToastDoor locksASSA ABLOYdormakabaSALTOAI & voiceAlexaOpenAIClaudeGeminiOps, phones & CRMHotSOSALICEQuoreMitelAny SIP carrierGoHighLevel

FAQ

Questions hotel teams ask us

What is HotelGenie?

HotelGenie is a cloud voice and guest communications platform for hotels, casinos and senior living communities. It puts the room phone on the guest's own mobile or an in-room tablet, runs the property phone system as a cloud PBX, and adds guest messaging, Alexa in-room voice, E911 and staff request routing on one platform.

Do guests need to download an app?

No. Guests open HotelGenie from a QR code or link in the browser on their own phone. From there they can call the front desk, order room service, request housekeeping and message staff without installing anything.

Can HotelGenie replace our hotel PBX?

Yes. HotelGenie runs room extensions, auto attendants, queues and voicemail as a cloud PBX with an operator console. You can port your existing numbers, keep compatible SIP or analog handsets, and add eSIM business lines for staff.

Is HotelGenie compliant with Kari's Law?

HotelGenie supports Kari's Law and RAY BAUM'S Act requirements with direct 911 dialing, room-level dispatchable location and instant on-site notifications to staff by SMS, email and voice. It works alongside T1, PRI or SIP phone systems.

Ready when you are

Put your hotel in every guest's pocket

See the room phone, operator console, Alexa, messaging and E911 in a demo built around your property.

Request a demo Call (702) 820-1400

New revenue · Guest marketing

Turn every room screen into revenue

The room phone, bedside tablet and guest app double as your own in-room ad network. Promote upgrades, dining, spa and events at the moment guests decide, and sell premium placement to on- and off-property partners.

  • Upsell your property Suite upgrades, late checkout, dining and spa, one tap to book.
  • Sell ad space Premium placement for partner restaurants, shows and venues becomes a new revenue line.
  • Change it anytime Rotate offers from one portal, and see which promotions guests engage with.
See guest marketingBook a demo →