Casino resorts

A casino hotel phone system built for every tower

HotelGenie brings cloud voice, room-level E911, emergency broadcast and staff dispatch to large, multi-tower casino resorts, and puts your restaurants and shows in front of every guest in the room.

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HotelGenie casino hotel phone system on an in-room tablet

Built for scale

Safety, service and revenue on one platform

Casino resorts run like small cities. HotelGenie connects guest rooms, the security office, F&B outlets and floor staff without a PBX in the middle.

Safety

Know the tower and the room

Every 911 call carries location detail like "Room 1104 South Tower", while security and management are alerted by SMS, email and voice at the same time.

Revenue

Fill the restaurants and showrooms

Premium placement on tablets and guest phones promotes your dining, entertainment and nearby venues to guests while they plan their night.

Operations

Dispatch staff from anywhere

Guest calls and requests route straight to staff mobile devices, with ticketing, dispatch and reporting on response times across the whole property.

E911 & emergency alerts

Find the right room in the right tower, fast

In a resort with multiple towers, "a guest room" is not a location. HotelGenie sends dispatchable detail such as "Room 1104 South Tower" with every 911 call and supports Kari's Law requirements, so responders and your security team head straight to the right door.

Simultaneous SMS, email and voice alerts to security and management
Direct callback to the caller, with optional call recording
Mass and emergency broadcast messages to guests and staff
Works with T1, PRI or SIP, alongside your carrier or replacing it

HotelGenie E911 delivers casino tower and room location to 911 and alerts security

When someone dials 911

What happens in the first moments

Step 1

The call goes straight out

A guest dials 911 from the room phone or the HotelGenie softphone, and the call connects directly with no prefix to remember.

Step 2

Location travels with it

The 911 center receives the tower and room detail, and can call the guest back directly if the line drops.

Step 3

Your team is already moving

Security and management get SMS, email and voice alerts at the same time, so someone can meet responders at the right entrance.

Infrastructure

Voice that scales across the resort

Cloud-built and survivable on premise, HotelGenie removes the hardware that makes large-property telecom expensive to own.

PBX equipment
Retire on-site switching hardware, upgrades and maintenance.

Room phone wiring
No cabling to run or repair across every tower.

PRI / SIP trunks
Voice Bridge can eliminate trunk costs.

Handset lock-in
Keep analog or SIP phones, or move rooms to tablets and guest mobiles.

Outage downtime
Local survivability keeps calling up during a network outage.

Separate systems per property
Centralized voice for multiple properties.

Dining and entertainment promotions shown to casino hotel guests through HotelGenie

Guest marketing

Turn every room into a box office

Guests decide where to eat and what to see from their room. HotelGenie puts your restaurants, lounges and shows on in-room tablets and guest phones with scrolling imagery and marketing messages, and offers premium placement to on- and off-property venues as a new revenue line.

Premium placement for on- and off-property venues
Scrolling promotions on branded in-room tablets
Room service orders from the tablet or phone
Group and mass messaging for event-night announcements

FAQ

Casino hotel phone system questions

How does E911 work across multiple hotel towers?

HotelGenie sends location detail such as "Room 1104 South Tower" to the 911 center with each call, so responders know the building as well as the room. It supports Kari's Law requirements and offers a direct callback number to the caller.

Who on our team is notified when a guest dials 911?

HotelGenie sends simultaneous SMS, email and voice alerts to the staff you designate, such as security and management. Optional call recording is available for review after an incident.

Can we promote our restaurants and shows to hotel guests?

Yes. In-room tablets and the guest room phone can show scrolling imagery and marketing messages for your dining and entertainment venues. HotelGenie also supports premium placement for on- and off-property venues, which can become a new source of revenue.

Can HotelGenie work with our existing carrier and trunks?

Yes. HotelGenie E911 works with T1, PRI or SIP and can run alongside your current telco or replace it. Voice Bridge can also eliminate PRI and SIP trunk costs where you choose to move off them.

Built for casino resorts

Safer towers. Busier restaurants.

Book a personalized demo to see HotelGenie voice, E911 and guest marketing working across a multi-tower resort.

Request a demo Call (702) 820-1400