Hotel guest app · No download

The hotel guest app that opens instantly

Put your property in every guest's pocket. HotelGenie's hotel guest app is branded for your property and opens from a QR code, a link, your Wi-Fi portal or a pre-arrival message — no app-store download, no account to create.

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HotelGenie hotel guest app screens for dining, requests, messaging and calling

Everything in one place

What guests can do in the HotelGenie guest app

Choose the modules that fit your property and brand them with your logo, imagery and content.

Hotel info & property map

Hours, amenities, Wi-Fi details, policies and a property map, kept current from one place.

Dining & room service

Browse menus and order room service from the guest's own phone, with menu and price changes published instantly.

Housekeeping requests

Towels, amenities and room requests go straight to staff instead of waiting on a phone call.

Front desk & concierge

Guests reach the front desk or concierge with a tap, by message or by call.

Spa, pool & amenities

Showcase the spa, pools and on-property amenities, with links to book or reserve.

Events & entertainment

Let guests see what's happening tonight, from shows and live music to on-property events.

Local attractions & transportation

Recommend nearby attractions and share transportation options, all from your own guide.

Promotions & upsells

Feature dining, upgrades, late checkout and partner offers at the moment guests are deciding.

Guest messaging & calling

Two-way messaging plus calling to the front desk and departments, right inside the app.

How guests get in

From scan to service in seconds

Step 1

Guest opens a link

A QR code in the room, a link at check-in, your Wi-Fi portal or a pre-arrival message opens the app in the browser.

Step 2

Your brand appears

The guest sees your property's own app, with your logo, imagery, services and offers. Nothing to download, no login.

Step 3

Requests reach staff

Orders, requests, messages and calls go to the right department so your team can respond quickly.

Start small

No in-room hardware required

The HotelGenie guest app can be sold on its own, without tablets or new room phones — a low-cost way to modernize the guest experience now and add more later.

No devices to buy
Guests use the phones they already carry.

No app-store friction
Nothing to download, so more guests actually use it.

Your brand, not ours
Each property gets its own branded experience.

Update anytime
Change menus, hours and offers without reprinting.

Fewer printed materials
Replace room cards, binders and paper menus.

Room to grow
Add the room phone, PBX, tablets or AI when you're ready.

Calling built in

A guest app that can also be the room phone

Because HotelGenie started in hospitality voice, calling isn't an afterthought. The guest app can include the HotelGenie softphone, so guests call the front desk, room service or concierge from the same screen where they browse and order.

Call departments from the app, no separate dialer
Two-way guest messaging alongside calling
Works with the guest room phone and HotelGenie cloud PBX
See the softphone simulator in a live demo

See the softphone in a demo

HotelGenie guest services and calling menu on a guest's mobile phone

FAQ

Hotel guest app questions

Do guests have to download the HotelGenie guest app?

No. The HotelGenie hotel guest app opens in the guest's mobile browser from a QR code, a link, the Wi-Fi portal or a pre-arrival message. There is no app-store download and no account to create, so guests can start using it immediately.

Can the guest app be branded for our property?

Yes. Each property gets its own branded guest app with its logo, imagery, services and offers. Content such as menus, hours and promotions can be updated at any time without reprinting materials.

Do we need in-room tablets or new phones to use the guest app?

No. The guest app can be deployed on its own, using the phones guests already carry, which makes it a low-cost way to start. You can add the HotelGenie room phone, cloud PBX, in-room tablets or AI concierge later on the same platform.

What can guests do in a hotel guest app?

With HotelGenie, guests can view hotel information and the property map, order dining and room service, send housekeeping requests, reach the front desk and concierge, and explore the spa, pool, events and local attractions. The app also supports promotions and upsells, two-way guest messaging and calling.

See it on your property

Put your hotel in every guest's pocket.

Book a personalized demo to see your branded guest app and the softphone simulator in action.

Request a demo Call (702) 820-1400