E911 / NG911 · Kari's Law compliance

Hotel E911 that tells responders exactly where to go

HotelGenie NG911 helps your phone system meet current 911 rules: it sends a dispatchable location like a room and tower to the 911 center, gives responders a direct callback number, and alerts your staff the moment a 911 call is placed.

Request a demo Call (702) 820-1400

HotelGenie enhanced 911 service for hotel and casino phone systems

Enhanced 911 services

Faster, better-informed emergency response

Regulations now require phone systems to identify where a 911 call is coming from and provide a direct callback number. HotelGenie handles both — and keeps your own team in the loop.

Alert

Simultaneous notification

Onsite personnel and emergency services are alerted at the same time, so your team can meet responders and clear the way.

Locate

Dispatchable location

Staff and EMS personnel know where the caller is — down to details like “Room 1104 South Tower” or “Front Elevator Lobby.”

Connect

Direct communication

Emergency personnel can call the caller back directly during an emergency, rather than reaching a main switchboard.

How it works

From the guest room to the 911 center

Step 1

A guest dials 911

The call leaves your telephone system as usual — HotelGenie works with any phone system that supports T1, PRI or SIP trunks.

Step 2

HotelGenie adds the location

The call reaches 911 with the caller's dispatchable location, such as the room number and tower, plus a direct callback number.

Step 3

Your team is alerted

At the same moment, staff receive SMS, email and voice alerts with the caller and location details so they can respond on site.

What's included

911 compliance without the traditional cost

HotelGenie NG911 delivers the location, callback and alerting that current rules demand, at a fraction of the cost of traditional 911 services.

Any phone system
Works with any phone system that supports T1, PRI or SIP trunks.

Precise location
Sends detail like “Room 1104 South Tower” or “Front Elevator Lobby” to the 911 center.

Direct callback
Emergency personnel can call the caller back directly, only during an emergency.

Instant staff alerts
SMS, email and voice notifications with caller and location information.

Optional call recording
Record 911 calls for review when your property needs it.

Keep or replace your telco
Run alongside existing telco services, or replace them for cost savings.

Kari's Law compliance

Built for today's 911 rules

Kari's Law is a federal requirement for multi-line telephone systems — the kind used in hotels, casinos and other large properties. In general terms, it requires that anyone can dial 911 directly, without a prefix or access code, and that a designated on-site contact is notified when a 911 call is placed.

HotelGenie's E911 service is designed to comply with Kari's Law and the newer requirements to identify a caller's location and provide a direct callback number — on any PBX, without replacing the phone system you already run.

What HotelGenie delivers

Compliance and response in one service

Caller location sent to the 911 center
Direct callback number for emergency personnel
Simultaneous SMS, email and voice alerts to staff
Optional 911 call recording
Works with T1, PRI or SIP trunks on any phone system
Alongside or in place of your existing telco

FAQ

Hotel E911 questions

What does Kari's Law require of hotels?

Kari's Law applies to multi-line telephone systems like those in hotels and casinos. In general terms, it requires that callers can dial 911 directly without a prefix and that a designated on-site contact is notified when a 911 call is made. HotelGenie's E911 service is designed to help properties meet Kari's Law and related 911 requirements.

What location information does HotelGenie send to 911?

HotelGenie sends a dispatchable location to the 911 center with each call, such as “Room 1104 South Tower” or “Front Elevator Lobby.” That detail helps both your staff and emergency services personnel reach the caller faster.

Does HotelGenie E911 work with our existing phone system?

Yes. HotelGenie E911 works with any phone system that supports T1, PRI or SIP trunks. It can run alongside your existing telco services or replace them for cost savings.

How is hotel staff notified when someone calls 911?

When a 911 call is placed, HotelGenie instantly sends SMS, email and voice alerts to designated staff with the caller and location information. Onsite personnel and emergency services are alerted simultaneously, and 911 call recording is available as an option.

Ready when you are

Make every 911 call count.

See how HotelGenie E911 works with your phone system in a personalized demo.

Request a demo Call (702) 820-1400