Hotel cloud PBX · SIP / VoIP

Cloud PBX for hotels, built for hospitality

HotelGenie runs your property's entire phone system in the cloud — guest room extensions, front desk, admin and department lines, outside calling and the numbers you already have. Send us your current phone bill and we'll do a free phone and PBX cost review.

Get a free cost review Call (702) 820-1400

HotelGenie cloud PBX connecting hotel guest rooms, front desk and departments

What's included

A complete hotel PBX, without the equipment room

HotelGenie delivers cloud PBX and SIP/VoIP calling designed around how a property actually runs — rooms, departments and the guests calling in.

Guest room extensions

Every room gets its own extension, so guests can reach the front desk, room service or another room the way they expect.

Front desk, admin & department phones

Front desk, back office, housekeeping, engineering, dining and sales all run on the same cloud system, each with its own extensions.

Internal dialing & property dial plans

Short-code internal dialing and a dial plan built for your property, so staff and guests reach the right place with a few digits.

Outside calling & number migration

Make and receive PSTN calls over SIP/VoIP. Keep your existing phone numbers — we migrate them to HotelGenie.

Call routing & auto attendants

Route callers to reservations, the front desk or a department with auto attendants and routing rules you control.

Hunt groups, queues & voicemail

Ring groups and call queues keep busy desks covered, and voicemail catches what can't be answered live.

Operator console

Run the front desk from one live screen

Every room on one board: occupancy, housekeeping status, voicemail and call state at a glance. Right-click any room to call it, set a wake-up call, check a guest in or out, or mark the room clean. See the full operator console →

Live room board — occupied or vacant, clean or dirty
One-click calling and voicemail for every extension
Wake-up calls set and cleared right from the board
Check-in, check-out and housekeeping status in the same view
Keyboard shortcuts built for a busy front desk

Front desk console · Tower A● Occupied 7 ○ Vacant 2791005Occupied · Clean1006Occupied · Clean1007Vacant · Clean1017Vacant · ✉ 11030On call · ✉ 11046Vacant · Clean1048Occupied · Dirty1067Vacant · ✉ 21078DND · Clean Room 1030 · Ext 1030Call roomCVoicemailVSet wake-upWCheck outOMark cleanK

11:36Incoming business callRoom 1030 · Guestvia Front Desk hunt group → Ext 2104Business line · eSIM~~Decline~~^Answer

eSIM business lines

A hotel extension on your team's own phone

Add an eSIM business line to a manager's or staff member's phone and it joins the HotelGenie phone system — their extension, the hotel's caller ID and four-digit internal dialing, right in the phone's native dialer. No second device to carry. Explore eSIM business lines →

Business number and extension on the native dialer
Four-digit dialing to rooms and departments
Rings with hunt groups and call routing like any desk phone
Hotel caller ID on outbound business calls
Personal and business calling on one device

Free phone & PBX cost review

Send us your current phone bill

Step 1

Share your bill

Send your current phone bill along with a few details about your property, your PBX and how many extensions you run.

Step 2

We review your setup

We review what you pay for today — lines, trunks, equipment and service — and how your calls are set up.

Step 3

See your options

You get a clear picture of what a HotelGenie cloud PBX would look like for your property, and what you could modernize at the same time.

What you can retire

Leave the legacy phone system behind

Moving the PBX to the cloud lets you clear out equipment and contracts that no longer earn their keep. Going further? Put the room phone on guests' own devices with the HotelGenie guest room phone.

On-site PBX hardware
Retire switching equipment, licensing and the closet it lives in.

Forklift upgrades
Cloud updates replace end-of-life system replacements.

PRI / SIP trunks
Consolidate outside calling onto HotelGenie's SIP/VoIP service.

Fragmented vendors
One provider for the PBX, room calling and guest services.

Aging room handsets
Optionally move the room phone to guest mobiles or in-room tablets.

Maintenance contracts
Fewer on-site service calls for a system that runs in the cloud.

More than a dial tone

The phone system at the center of HotelGenie

Your cloud PBX is the foundation for the rest of the guest experience. The same platform carries 911 calls with room-level location, rings guest requests to staff, and connects to the systems behind your property.

Ties into E911 / NG911 with direct dialing and on-site notification
Powers the guest room phone on mobiles and tablets
Routes calls and requests to staff mobile devices
Connects with your property systems through integrations and APIs

HotelGenie guest communication across phones, tablets and staff devices

FAQ

Hotel cloud PBX questions

What is a cloud PBX for hotels?

A cloud PBX for hotels is a phone system that runs in the cloud instead of on equipment in your building. HotelGenie's cloud PBX handles guest room extensions, front desk and department phones, internal dialing, outside calling, auto attendants, queues and voicemail, all configured with a dial plan built for your property.

Can we keep our existing hotel phone numbers?

Yes. HotelGenie migrates your existing phone numbers to the cloud PBX, so guests, vendors and partners keep calling the numbers they already know. Your main line, reservations and department numbers can all move with you.

Does the HotelGenie PBX work with E911?

Yes. The HotelGenie cloud PBX ties into HotelGenie's E911 / NG911 service, which supports direct 911 dialing and on-site notification. It is part of the same platform rather than a separate system to integrate.

What is the free phone and PBX cost review?

You send us your current phone bill and a few details about your property, PBX and extensions. We review what you pay for today and show you what a HotelGenie cloud PBX would look like for your hotel. There is no cost or obligation for the review.

Free cost review

Find out what your phones really cost.

Send us your current phone bill and we'll walk you through a HotelGenie cloud PBX in a personalized demo.

Request a demo Call (702) 820-1400