Hotel operator console · Cloud PBX
The hotel operator console that runs every call and every room from one screen
HotelGenie's operator console puts live calls, call queues, voicemail and room status for the whole property on a single board. Answer, hold, transfer and park calls, set wake-ups, check guests in and out and update housekeeping without switching systems.
Live room board
Every room, every call, every department, live
Rooms are laid out by floor next to your departments and staff phones, so the operator sees who is calling, who is busy and which rooms need attention at a glance.
Room status on every tile
Occupied, vacant or reserved. Clean, dirty or inspect. Do not disturb, out of order and message waiting, all on the room tile, floor by floor.
One-click call control
Answer, mute, hold, release, cancel and call from the top bar, with the source and destination of the current call side by side.
Queues you can actually see
Incoming, held, transferred and parked calls in tabs with live wait timers. Unacknowledged wake-up calls come back as a recall so nothing slips.
Voicemail with message waiting
See new voicemails per room with caller and time, light the message-waiting indicator, and clear voicemail at check-out.
Front desk actions on the room
Check a guest in by name, check out, set or clear a wake-up call, and mark the room clean or dirty from the same panel.
Departments and staff presence
Front desk, housekeeping, restaurant, bell desk, engineering, valet and sales sit on the board with staff phones showing busy, ringing, DND or offline.
Keyboard first
Built for a busy front desk
Operators move faster on the keyboard than the mouse. Search any room, guest or extension, hit Enter twice to call, and use shortcuts for the actions they repeat all day. Switch between a tile view and a condensed view for large properties.
- ⌘F Search room, guest or extension
- Enter Select · Enter ×2 Call
- ⌘C Call · ⌘V Messages · ⌘⇧V Clear voicemail
- ⌘I Check in · ⌘O Check out
- ⌘W Wake-up · ⌘G Guest
- ⌘K Clean · ⌘D Dirty
- Ctrl on Windows keyboards
Custom call flows
Call flows built around how your property runs
The console sits on top of the HotelGenie cloud PBX, so every route the operator sees is one we configure for your property, not a generic phone template.
Auto attendants and routing
Send callers to reservations, the front desk or a department with auto attendants and routing rules you control, on a dial plan built for your property.
Hunt groups, queues and transfers
Ring groups and call queues keep busy desks covered. The operator transfers or parks a call to any room, department or staff extension in a click.
Staff mobiles and E911
eSIM business lines ring with hunt groups like any desk phone, and 911 calls carry room-level location with instant on-site staff notification.
AI concierge + live operator
Let AI handle the routine, keep people on the moments that matter
The HotelGenie AI concierge answers common guest requests and routes the rest to the right team, system or call, so your operator spends time on guests who need a person.
- Guests ask from their phone, an in-room tablet or Alexa
- Requests route to housekeeping, dining or engineering automatically
- Calls that need a human land on the operator console
Connected
Tied into the systems behind your desk
HotelGenie connects with PMS, POS, door locks, ticketing and CRM systems through integrations and APIs, and syncs extensions from the console, so room and guest details stay current. We confirm your exact systems on the demo. See integrations →
FAQ
Hotel operator console questions
What is a hotel operator console?
A hotel operator console, sometimes called an attendant console or switchboard, is the screen your front desk or PBX operator uses to answer and transfer calls. HotelGenie's console adds a live board of every room, department and staff phone, plus voicemail, wake-up calls and room status, in one view.
Can the operator update room status from the console?
Yes. From the room panel the operator can check a guest in or out, set or clear a wake-up call, clear voicemail and mark the room clean or dirty.
Can call flows be customized for our property?
Yes. Auto attendants, routing rules, hunt groups and queues are configured around your property's departments and dial plan as part of the HotelGenie cloud PBX.
Does it replace our old PBX and switchboard?
The operator console comes with the HotelGenie cloud PBX, which replaces on-site PBX hardware and keeps your existing phone numbers. Send us your phone bill for a free cost review.
See the operator console on your own property
Book a one-hour demo and we'll walk through the console, your call flows and what you could retire.