Emergency alert · Safety and security

Hotel emergency alerts at the press of a button

The HotelGenie Emergency Alert module lets staff raise an emergency alert with a single button press, add the details responders need, and call for help from a built-in phone extension — as part of the HotelGenie suite or on its own.

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HotelGenie Emergency Alert button and alert notification screen for hotel staff

Key capabilities

Everything staff need in an emergency

When seconds matter, the alert has to be simple to raise and rich enough to act on. HotelGenie Emergency Alert does both.

Speed

Single button press

Staff trigger an alert with one press — no menus to navigate or numbers to remember under pressure.

Context

Categories and event notes

Optionally choose an alert category and add detailed event notes so the people responding know what they are walking into.

Voice

Built-in PBX extension

The module includes a built-in PBX extension to place and receive calls, keeping voice communication in the same tool as the alert.

How it works

Raise the alarm in three steps

Step 1

Press the button

A staff member triggers an emergency alert with a single button press in HotelGenie.

Step 2

Add what you know

If there's time, select an alert category and add detailed event notes to describe the situation.

Step 3

Alert and connect

HotelGenie sends the alert notifications, and the built-in PBX extension lets staff place and receive calls to coordinate the response.

Flexible deployment

Part of the suite, or standalone

Emergency Alert is included in the HotelGenie Hospitality Suite alongside the room phone, guest messaging and E911. Properties that only need emergency alerting can also run it as a standalone application.

Paired with HotelGenie E911, your team gets a complete picture: guest-initiated 911 calls with location details, and staff-initiated alerts for incidents on property.

Emergency module features

Simple to trigger, built to inform

Single button press to raise an alert
Optional category selection
Detailed event notes
Built-in PBX extension to place and receive calls
Available in the HotelGenie suite or standalone

FAQ

Emergency alert questions

What is the HotelGenie Emergency Alert module?

HotelGenie Emergency Alert is a safety and security module that lets staff raise an emergency alert with a single button press. Alerts can include an optional category and detailed event notes, and the module has a built-in PBX extension for placing and receiving calls.

Can Emergency Alert be used without the rest of HotelGenie?

Yes. Emergency Alert is part of the HotelGenie Hospitality Suite, but it can also be deployed as a standalone application. Properties can start with emergency alerting and add other HotelGenie services later.

What information can be included with an alert?

Staff can optionally select a category for the alert and add detailed event notes describing the situation. That context helps the people responding understand what is happening before they arrive.

How is Emergency Alert different from E911?

HotelGenie E911 handles 911 calls placed from your phone system, sending the caller's location to the 911 center and alerting staff. Emergency Alert is a staff-initiated tool for raising and communicating alerts on property with a single button press. Many properties use the two together.

What is hotel emergency notification software?

Hotel emergency notification software lets staff raise an alert and get the right people informed fast during an incident. HotelGenie covers both sides: Emergency Alert lets staff raise an alert with one button press, add a category and event notes and coordinate by phone, while guest messaging can broadcast to every guest or only the guests in one section of the property.

How do we send SMS evacuation alerts to hotel staff and guests?

Plan it before you need it: decide who raises an alert, write short template messages for each type of incident, and define the guest groups and hotel sections you would message. During an incident, staff raise the alert in HotelGenie with one press and add a category and notes, HotelGenie sends the alert notifications, and you send an SMS or in-app broadcast to every guest or just the affected section. The built-in PBX extension keeps the response team talking. Practice it in regular drills.

Can we alert only the guests in one part of the hotel?

Yes. HotelGenie messaging can reach an individual guest, a group, the guests in a specific section of the property or everyone at once. That lets you send an evacuation or shelter message to one tower or floor without alarming the whole property.

Staff safety and hotel panic-button laws

Is HotelGenie Emergency Alert a hotel panic button?

It is a staff-initiated emergency alert: one press in HotelGenie, with an optional category, event notes and a built-in phone extension. It is not a wearable device. Where a state or city panic-button law requires wearables for staff working alone in guest rooms, properties use those devices alongside HotelGenie.

How do panic-button laws relate to 911 rules for hotels?

Panic-button laws cover staff safety alerts. Kari's Law and RAY BAUM'S Act cover 911 calls placed from the hotel phone system: direct dialing, staff notification and a dispatchable location. HotelGenie E911 handles the 911 side; our Kari's Law guide and RAY BAUM'S Act guide explain the rules.

Ready when you are

Be ready before it matters.

See HotelGenie Emergency Alert in a personalized demo for your property.