Hotels & resorts

The cloud hotel phone system your guests already carry

HotelGenie replaces the PBX, the room handset and the wiring behind them with cloud voice that rings on guests' own phones, in-room tablets or the handsets you already have. Requests, messages and 911 calls reach the right staff member, fast.

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HotelGenie hotel phone system running as the room phone on a guest's mobile

Guest experience

Meet guests on the device they prefer

Every room gets a direct line to your team. Choose the guest's mobile, a bedside tablet, Alexa or a familiar handset, or combine them across the property.

Hotel room phone on a guest's own mobile, opened from a QR code

Room phone on their mobile

Guests scan a QR code or tap a link and their phone becomes the room phone, with no app and no login. Explore the room phone

In-room tablets

A branded bedside display for calls, room service, concierge info and promotions. See in-room tablets

HotelGenie in-room devices: smart display, video phones and guest mobile

Alexa

As a preferred Amazon partner, HotelGenie lets guests interact by voice and touch. Discover Alexa for hotels

Operations

Every request lands on the right staff mobile

Calls, texts and taps from the room are routed to staff mobile devices the moment they come in. Managers get reporting on response times, the most common requests and staff performance, so service gaps are visible instead of anecdotal.

Ticketing, dispatch and inventory for housekeeping and maintenance
Room service orders from phone or tablet, see food & beverage
Individual, group and broadcast SMS and in-app messaging
Mobile check-in, upsell and door lock integration

Guest messages and service requests routed to hotel staff mobiles

PBX replacement

Retire the legacy hotel phone system

HotelGenie is cloud-built and survivable on premise, so you can sunset the switch room without giving up reliability.

PBX equipment
Retire on-site switching hardware and the upgrades that come with it.

Room phones
No handsets to buy, clean or replace when guests use their own phones or a tablet.

Wiring
Skip running and repairing phone cabling in every room.

Maintenance
Fewer service calls, parts and vendor visits.

PRI / SIP trunks
Voice Bridge can eliminate trunk costs entirely.

Property-by-property silos
Run centralized voice for multiple properties from the cloud.

HotelGenie E911 sends the guest room location to 911 and alerts hotel staff

Guest safety

E911 that knows exactly which room is calling

When a guest dials 911, HotelGenie sends location detail such as "Room 1104 South Tower" to the 911 center and alerts your team at the same moment. It supports Kari's Law requirements and works alongside your carrier or in place of it.

Room-level location detail delivered to 911
Simultaneous SMS, email and voice alerts to staff
Direct callback to the caller and optional call recording
Works with T1, PRI or SIP; see E911 / NG911 and emergency alerts

FAQ

Hotel phone system questions

Can HotelGenie replace our hotel PBX?

Yes. HotelGenie is a cloud-built hotel phone system that removes the need for on-site PBX equipment, room phone wiring, upgrades and the maintenance that comes with them. It is also survivable on premise, so calling stays available during a network outage.

Do we have to replace our existing room handsets?

No. HotelGenie Voice Bridge connects analog or SIP handsets without a traditional PBX, so you can keep phones where guests expect them. You can also add the room phone on guests' own mobiles or on in-room tablets, room by room.

Does it work across multiple hotels?

Yes. Because HotelGenie is built in the cloud, it provides centralized voice for multiple properties from one platform. It is also survivable on premise, so a local network outage doesn't take guest calling down.

Can we add HotelGenie to the guest app we already have?

Yes. The HotelGenie API lets you add its voice, E911 and messaging capabilities to an existing hospitality app. Guests keep the app they know, and calls and messages still reach your staff the same way.

Modernize your property

Sunset the PBX. Keep the service.

Book a personalized demo to see how HotelGenie replaces your hotel phone system across rooms, staff and properties.

Request a demo Call (702) 820-1400