Alexa in-room voice · Preferred Amazon partner

Alexa in-room voice, built for hotels

As a preferred Amazon partner, HotelGenie is integrated with Alexa devices so guests can reach your property by voice or by touch — all running on one cloud communications platform built for hotels and casinos.

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HotelGenie in-room devices: smart display, video phones and guest mobile

Voice and touch

A smarter way for guests to ask

Alexa gives guests a natural, hands-free way to interact with your hotel, while HotelGenie keeps every interaction tied to the same platform your staff already use.

Guest experience

Speak or tap

Guests choose how they interact — a quick voice command or a touch on the screen. Either way, the experience is seamless and familiar.

Partnership

Preferred Amazon partner

HotelGenie works with Amazon as a preferred partner, so the Alexa integration is purpose-built for hospitality rather than bolted on.

One platform

Part of the HotelGenie suite

Alexa sits alongside the HotelGenie room phone, guest messaging, E911 and guest-request tools — one cloud system instead of a patchwork of vendors.

Uniquely built for hotels & casinos

Voice that connects to everything else guests need

Alexa is one entry point into the full HotelGenie suite. Built in the cloud and survivable on premise, the platform brings guest communications, safety and service together in one place.

Room phones — softphone on tablets or guests' own devices, plus analog or SIP handsets
SMS & in-app messaging — individual, group or emergency broadcast messages
E911 service — meet current 911 rules on any PBX
Guest requests — instant staff notification with reporting on response times
Revenue placement — promote on- and off-property venues
Integration — add HotelGenie voice services to other hospitality apps

HotelGenie hotel communications suite on phone, tablet and voice devices

Why it matters

Better stays, leaner operations

HotelGenie is designed to balance the guest experience with your bottom line — voice is just one more way to deliver on both.

Better guest experience
Guests get answers and service the way they prefer — voice, touch, phone or text.

Lower telecom costs
A cloud platform that sharply reduces what you spend on traditional telecom.

Staff efficiency
Requests reach the right team immediately, with reporting on response times.

New revenue
Premium placement for on- and off-property venues and amenities.

Cloud, survivable on premise
Built in the cloud with local survivability for resilient service.

Open to integration
Extend HotelGenie voice services into the hospitality apps you already run.

FAQ

Alexa for hotels questions

Does HotelGenie work with Amazon Alexa?

Yes. HotelGenie is a preferred Amazon partner and is integrated with Alexa devices, so guests can interact with the hotel by voice as well as by touch. The Alexa experience runs on the same HotelGenie cloud platform as the room phone and guest messaging.

Can guests use touch as well as voice?

Yes. HotelGenie's Alexa integration supports both voice and touch interaction. Guests can speak a request or tap the screen, whichever feels more natural to them.

What else is included in the HotelGenie platform?

Alexa is one part of the HotelGenie suite for hotels and casinos. The platform also includes room phones on tablets, guest devices and analog or SIP handsets, SMS and in-app messaging, E911 service, guest request handling with reporting, venue promotion for new revenue, and integration with other hospitality apps.

Is HotelGenie cloud-based or on-premise?

HotelGenie is built in the cloud and survivable on premise. That combination gives hotels and casinos the flexibility of a cloud platform with local resilience for guest communications.

Ready when you are

Give every room a voice.

See HotelGenie with Alexa in a personalized demo for your property.

Request a demo Call (702) 820-1400