About HotelGenie

Turning hotel communications from a cost center into a revenue stream

HotelGenie is a cloud-based voice and guest communications company built for hotels and casinos — led by people who have designed and deployed hospitality voice systems for decades.

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Our mission

Hospitality communications deserved more than a facelift

For decades, hotel phone systems changed only cosmetically. Meanwhile guests moved to their own cell phones, and in-room calling revenue disappeared — leaving properties paying to maintain equipment few guests used.

HotelGenie set out to make a real change: put communications on the devices guests already carry, give staff instant visibility into every request, and turn the room phone into a channel that earns money instead of costing it.

Uniquely built for hotels & casinos

Room phones — softphone on tablets or guest devices, plus analog or SIP handsets
SMS & in-app messaging — individual, group and emergency broadcasts
E911 service — meet 911 rules on any PBX
Guest requests — instant staff alerts and response-time reporting
Revenue — premium placement for on- and off-property venues
Integration — add HotelGenie voice to other hospitality apps

Leadership

Meet the team

Chief Executive Officer

Russ Goeckner

Russ sets HotelGenie's vision and drives the innovation that is positioning the company as a leader in hospitality communications.

Chief Information Officer

Johnny Ritzer

Johnny leads HotelGenie's technology strategy, with deep expertise in IT governance, cybersecurity, digital transformation and enterprise architecture.

Director of Sales & Marketing

Julian Emanuel

A former general manager and operator of two New York City properties, Julian serves on HSMAI's New York board and received the President's Award for outstanding achievement in hospitality.

Our clients

Your success is our success

Every property is different, so we build each deployment around how your team actually works — grounded in trust, collaboration and clear communication from the first conversation through go-live and beyond.

Work with us

Let's modernize your guest communications.

Tell us about your property and we'll show you what HotelGenie can do.

Request a demo Call (702) 820-1400