Senior living communities

A senior living communication system that feels like home

HotelGenie gives every resident a simple way to reach your team, from a familiar handset or an easy tablet, and gives staff room-level E911, instant alerts and requests that arrive on their mobile devices.

Request a demo Call (702) 820-1400

Simple HotelGenie tablet for senior living residents to call staff and request services

In every apartment

A phone that fits each resident

Some residents want the phone they have always used. Others enjoy a screen with big, clear buttons. HotelGenie supports both on one platform, apartment by apartment.

Familiar desk telephone connected through HotelGenie Voice Bridge

A familiar handset

Keep the analog or SIP phones residents know. Voice Bridge connects them without a traditional PBX.

Senior living tablet with one-touch buttons for staff, dining and maintenance

A simple tablet

One-touch buttons to call the front desk, request maintenance or order a meal, branded with your community's logo and images.

HotelGenie in-room devices: smart display, video phones and mobile

Just ask, with Alexa

For residents who prefer to speak rather than tap, in-room voice commands through Alexa make requests hands-free.

Resident safety

When a resident dials 911, your team knows too

HotelGenie E911 sends the resident's apartment location, such as "Apartment 214 North Building", to the 911 center and alerts your staff by SMS, email and voice at the same moment. Nobody has to guess where help is needed.

Apartment-level location detail delivered to 911
Simultaneous SMS, email and voice alerts to designated staff
Direct callback to the resident, with optional call recording
Supports Kari's Law requirements and works with T1, PRI or SIP

HotelGenie E911 sends a resident's apartment location to 911 and alerts community staff

For your staff

Requests reach the right person, right away

Residents shouldn't have to wait for someone to pick up a desk phone. HotelGenie routes calls and requests straight to staff mobile devices and keeps a record of how quickly they were handled.

Maintenance requests
A dripping faucet or a stuck window goes straight to maintenance, with ticketing and dispatch.

Dining orders
Residents order meals from the tablet or by phone, and the order reaches the kitchen.

Calls on staff mobiles
Resident calls ring on the mobile devices your team already carries.

Response-time reporting
See response times, the most common requests and staff performance.

Broadcast to staff
Send emergency or shift messages to every team member at once.

No PBX to maintain
Cloud-built and survivable on premise, without switch-room hardware.

Community announcements and emergency messages sent to senior living residents and staff

Community messaging

Keep the whole community in the loop

From tonight's concert in the lounge to a weather warning, HotelGenie lets you reach one resident, a group or everyone at once by SMS and in-app message, with the same tools reaching your staff when it matters most.

Community announcements on resident tablets and by text
Group messages for a floor, a building or an activity
Emergency broadcasts to residents and staff together
Dining menus, events and community info on the tablet screen

Already have nurse call or pendant systems? Talk to us about working alongside them.

FAQ

Senior living communication questions

Does a 911 call share the resident's apartment location?

Yes. HotelGenie E911 sends location detail for the apartment to the 911 center with each call and provides a direct callback number. At the same time, designated staff receive SMS, email and voice alerts so they can respond on site.

Can residents keep a traditional phone?

Yes. HotelGenie Voice Bridge connects analog or SIP handsets without a traditional PBX, so residents can keep the phone they are comfortable with. Communities can also offer a simple tablet with one-touch buttons, or both, apartment by apartment.

How do maintenance and dining requests reach staff?

Requests made by phone, tablet or voice are routed straight to staff mobile devices, with ticketing and dispatch for follow-up. Managers can see reporting on response times, the most common requests and staff performance.

Can we send announcements and emergency messages to everyone?

Yes. HotelGenie supports individual, group and mass or emergency broadcast messages by SMS and in-app messaging. You can reach a single resident, a building or the whole community and staff at once.

For senior living communities

Simple for residents. Faster for staff.

Book a personalized demo to see how HotelGenie keeps residents connected and your team ready to respond.

Request a demo Call (702) 820-1400