eSIM business lines

A hotel business line on your team's own phone. No second device.

Add an eSIM business line to a manager's or staff member's phone and it joins the HotelGenie phone system: their extension, the hotel's caller ID and four-digit internal dialing, right in the phone's native dialer.

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11:36Incoming business callRoom 1030 · Guestvia Front Desk hunt group → Ext 2104Business line · eSIM~~Decline~~^Answer ✓Hotel caller IDOn every outbound business call

Why eSIM business lines

The desk phone, without the desk

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Personal and business on one device

The business line lives next to the personal number on the same phone, so staff never carry a second handset.

☎

A real hotel extension

Four-digit dialing to rooms and departments, and the line rings with hunt groups and call routing like any desk phone.

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Your hotel's caller ID

Outbound business calls show the hotel's caller ID, not a personal cell number, and everything runs in the native dialer.

How it works

Live on a staff phone in three steps

Assign the line

Give a manager or staff member an eSIM business line tied to their HotelGenie extension.

Add it to their phone

The business line installs on their existing phone and sits next to their personal number.

Calls route like any extension

Hunt groups, transfers and four-digit dialing reach the line, and outbound calls show the hotel's caller ID.

Who it's for

For the people who are never at a desk

Managers and on-call teams move around the property all day. An eSIM business line keeps them on the hotel phone system wherever they are.

Business number and extension on the native dialer
Four-digit dialing to rooms and departments
Rings with hunt groups and call routing like any desk phone
Hotel caller ID on outbound business calls

👔General managers🛠Maintenance on call🌙Night audit🛡Security🤝Sales & events🧹Housekeeping leads

FAQ

eSIM business line questions

What is an eSIM business line?

An eSIM business line is a hotel phone line added to a staff member's existing phone. It joins the HotelGenie cloud phone system, so the person gets their own extension, four-digit internal dialing and the hotel's caller ID in the phone's native dialer.

Do staff need to carry a second phone?

No. The business line sits alongside the staff member's personal number on the same device, so personal and business calling stay on one phone without a second handset.

Does an eSIM line work with our hotel phone system?

Yes. The eSIM line is part of the HotelGenie cloud PBX. It rings with hunt groups and call routing like any desk phone, and staff can dial rooms and departments with four digits.

Can the front desk transfer guest calls to an eSIM line?

Yes. Because the eSIM line is a regular extension on the hotel phone system, the front desk can route or transfer guest calls to it, and the call shows on the staff member's phone as an incoming business call.

eSIM business lines

Give your team a hotel line in their pocket

See eSIM business lines and the operator console in a demo built around your property.

Request a demo Call (702) 820-1400