Housekeeping & maintenance · Staff dispatch

Housekeeping and maintenance requests, dispatched instantly

HotelGenie sends guest housekeeping and maintenance requests straight to staff mobile devices — so the right team sees every request the moment it's made, and managers see exactly how fast it gets handled.

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Guest service requests from HotelGenie dispatched to housekeeping and maintenance staff mobile devices

Built for operations teams

From guest request to completed task

Replace phone tag and paper logs with one connected workflow that routes every service request to the staff who can resolve it.

Dispatch

Expedited dispatching

Requests for housekeeping, maintenance and other departments are sent immediately to staff mobile devices — no relay through the front desk.

Ticketing

Ticketing, dispatch & inventory

Track each request as a ticket from the moment it's raised, dispatch it to the right person, and keep inventory in the same workflow.

Automation

Automated, integrated tasks

Turn routine guest requests into automated tasks that flow into your team's day, so nothing depends on someone remembering to call it in.

How it works

Every request reaches the right team

Step 1

Guest makes a request

Guests ask for fresh towels, a repair or other service from their mobile device, the in-room tablet or by voice.

Step 2

Staff are notified

The request is sent immediately to housekeeping, maintenance or the responsible department on staff mobile devices.

Step 3

Managers see the results

Every request is captured in reporting, so leaders can track response times and staff performance across the property.

Comprehensive reporting

Insight into how your teams really perform

Because every request flows through HotelGenie, managers get a clear picture of service delivery — not anecdotes from the end of a shift.

Staff performance
See how individual staff and teams are handling the requests sent to them.

Response times
Measure how quickly requests are picked up and resolved.

Common requests
Spot the items and issues guests ask for most often.

Feature use
Understand which HotelGenie features guests and staff rely on.

Department routing
Requests go straight to housekeeping, maintenance and other departments.

Better guest experience
Faster dispatch means guests get what they asked for sooner.

FAQ

Housekeeping & maintenance questions

How do housekeeping requests reach staff?

With HotelGenie, guest service requests for housekeeping, maintenance and other departments are sent immediately to staff mobile devices. There's no need to route every request through the front desk, so the team responsible sees it right away.

What reporting does HotelGenie provide for housekeeping and maintenance?

HotelGenie's comprehensive reporting gives managers insight into staff performance, the most common guest requests, feature use and response times. Leaders can use it to see where service is fast and where it needs attention.

Can HotelGenie handle ticketing, dispatch and inventory?

Yes. HotelGenie supports ticketing, dispatch and inventory alongside automated, integrated tasks. Requests are tracked from the moment a guest raises them until staff complete them.

How do guests submit a housekeeping or maintenance request?

Guests can make requests through HotelGenie on their own mobile device, an in-room tablet or by voice. Each request is routed to the right department and delivered to staff mobile devices.

Ready when you are

Faster service, measurable results.

See how HotelGenie dispatches guest requests to your housekeeping and maintenance teams in a personalized demo.

Request a demo Call (702) 820-1400