Food & beverage · Room service ordering

Room service and dining orders, straight from the guest's device

HotelGenie lets guests browse your menus and order food and beverage directly on their mobile device or in-room tablet. Orders arrive instantly and are delivered to the room or table — no waiting for a server.

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Guest ordering room service food and drinks on a mobile device with HotelGenie

Food & drink flexibility

A faster, cleaner way to serve every order

Give guests a modern ordering experience for in-room dining and table service while your team spends less time taking orders by phone.

Ordering

Order on mobile or tablet

Guests choose from your food and beverage options directly on their own mobile device or the in-room tablet.

Speed

Instant order delivery

Orders are received the moment they're placed and delivered to the guest room or table — guests never wait for a server to take them.

Contact-less

A contact-less experience

Digital menus eliminate the hard-to-clean printed menus and room cards that collect in every guest room.

How it works

From menu to doorstep, without the phone call

Step 1

Guest browses the menu

Guests open your current food and beverage menu on their mobile device or the in-room tablet.

Step 2

Order is received instantly

The order goes straight to your team the moment it's placed — no hold music, no misheard requests.

Step 3

Delivered to room or table

Staff prepare and deliver the order to the guest room or table, wherever the guest placed it.

Why operators switch

Simpler menus, happier guests

Digital ordering removes friction for guests and busywork for your food and beverage team.

No waiting for a server
Guests order the moment they're ready.

Instant menu updates
Publish menu changes through a simple online portal.

Live price changes
Update prices once and they're live right away.

No printed menus
Retire hard-to-clean menus and room cards.

Room or table delivery
Serve guests in their room or at their table.

Mobile or tablet
Works on the guest's own device or the in-room tablet.

FAQ

Food & beverage ordering questions

How do guests order room service with HotelGenie?

Guests view your food and beverage options and place orders directly on their own mobile device or the in-room tablet. Orders are received instantly, so guests don't have to call or wait for a server.

Can orders be delivered to a table as well as a guest room?

Yes. HotelGenie food and beverage orders can be delivered to the guest room or to the guest's table. The order is received the moment the guest places it.

How do we update menus and prices?

Menu changes and price updates are made through a simple online portal and published instantly. There's no need to reprint menus or room cards when something changes.

Is HotelGenie ordering contact-less?

Yes. Because guests order on a screen instead of handling shared printed materials, HotelGenie eliminates hard-to-clean menus and room cards. That creates a cleaner, contact-less dining experience.

Ready when you are

Serve every order faster.

See HotelGenie mobile and tablet ordering in action in a personalized demo for your food and beverage team.

Request a demo Call (702) 820-1400