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Self-service technology for hotels & casinos

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HotelGenie

Solutions ▾

Guest experienceGuest Room PhoneThe room line on any device, no appGuest Mobile AppBranded app from a QR code or linkIn-Room TabletsBedside phone, compendium and menuAlexa In-Room VoiceVoice and touch in every roomGuest MessagingTwo-way SMS and in-app chat Phones & operationsCloud PBXExtensions, call routing, number portingOperator ConsoleEvery room and every call on one screeneSIM Business LinesA hotel line on your team's own phoneAI ConciergeRequests routed and tracked to doneHousekeeping & MaintenanceTickets straight to staff mobilesFood & BeverageRoom service from any device Safety & revenueE911 / NG911Kari's Law-ready, room-level locationEmergency AlertsReach your team in secondsGuest MarketingTurn screens into revenueIntegrations & APIPMS, POS, locks, AI and more

Industries ▾

Hotels & ResortsReplace the PBX, keep the serviceCasinosBuilt for multi-tower resortsSenior LivingSimple for residents, faster for staff

Resources ▾

Watch the videoSee HotelGenie in actionKari's Law for hotelsWhat every GM needs to knowPhone system cost per roomWhat drives the pricePBX replacement checklistPlan your switch step by step

About

Contact

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Room PhoneCloud PBXeSIM LinesAlexaGuest AppE911AI ConciergeMessagingHotelsCasinosSenior LivingIntegrationsAboutContact

Legal

Terms & SMS Terms

Last updated: October 2026

These terms apply to your use of hotelgenie.app and to text messages sent by HotelGenie, LLC ("HotelGenie"). See our Privacy Policy for how we handle your information.

Using this website

Content on this site is provided for general information about HotelGenie products and may change without notice. Product availability, features and pricing are confirmed in a written agreement with HotelGenie.

SMS terms for prospects and customers

  • Program: HotelGenie sends texts about your inquiry, demo, account and support when you opt in on our website, in chat or by texting us.
  • Frequency: message frequency varies.
  • Cost: message and data rates may apply.
  • Opt out: reply STOP to any message to stop receiving texts. You will get one confirmation message.
  • Help: reply HELP or email info@hotelgenie.app.
  • Carriers: carriers are not liable for delayed or undelivered messages.
  • Privacy: no mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

SMS terms for hotel guests

Guests at partner properties who consent to HotelGenie messaging receive texts about services they use, such as dining or housekeeping requests, property information or emergency updates. Messages stop automatically at check-out unless you agree to more. Reply STOP to any message to opt out, or HELP for help, or email support@hotelgenie.app. The service is free; your carrier's message and data rates may apply.

Limitation of liability

HotelGenie is not liable for any failed, delayed, mis-informed or misdirected delivery of information sent through the service, to the fullest extent permitted by law.

Disputes

Any controversy, claim, action or dispute with HotelGenie, LLC will be resolved by binding arbitration administered by the American Arbitration Association in Las Vegas, Nevada, USA.

Contact

HotelGenie, LLC · Boulder City, Nevada
Email: info@hotelgenie.app · Phone: (702) 820-1400